Assessment of the quality of mobile voluntary counseling and testing services in Addis Ababa and Adama organization for social services for AIDS (OSSA) branches, Ethiopia

Mobile or outreach type of voluntary counseling and testing approach is a useful way to reach high risk groups and rural population that are far away from facility based voluntary counseling and testing (VCT) service. Little has been done to assess the quality of mobile VCT services in Ethiopia. This study aims to assess the quality of mobile VCT services and client satisfaction in the cities of Addis Ababa and Adama. This study used both qualitative and quantitative study designs. Structured questionnaire was administered to 279 client respondents. The qualitative data was analyzed by thematic areas, and the quantitative data was analyzed and interpreted by using statistical packages for social sciences (SPSS) package of version 13.0. Overall service satisfaction of the clients was very high in this study. The competence of the counselors was good. Short duration of counseling time, inconvenience of counseling rooms, high number of clients seen by the counselors amongst other factors were findings from the qualitative study that can affect the quality of the mobile VCT services. To improve the promotional activities, the referral linkages and the feedback problem, there should be work integration with government health institutions, non-governmental organization (NGOs) and kebele (the smallest administrative unit) HIV focal persons.