Quality and Safety in Phlebotomy Units of Medical Structures

This article's purpose is to "identify the various issues facing our phlebotomy units, to implement an improvement plan with efficient corrective actions, and to assess the relevance of those actions to phlebotomy by providing practitioners with precise recommendations on the implementation in place and carrying out their daily tasks." To collect a sufficient sample, a proper pre-analytical phase technique is crucial; regrettably, this stage is rife with hazards and mistakes. In this context, we conducted a survey using a questionnaire that was sent to the laboratory directors in the cities of Lubumbashi, Likasi, and Kolwezi in the Democratic Republic of the Congo. 3588 responses were validated and analyzed. Our results showed that the first line of the health level is more represented by Health Centers (HC), followed by Polyclinics, Reference Health Centers (RHC) and Hospitals Reference Generals (HRG). We have observed variations in the implementation of the reference standards on good sampling practice both in terms of general organization and in terms of risk management, for the staff and for the patient. What requires training, the establishment of a quality management system in phlebotomy units.